Shipping Policies

Please read this entire document before placing your first order. If you have any questions or comments on our shipping policies please call us at 888-979-5251 or send an email to info@petclubonline.net. By default all orders will ship UPS Ground unless otherwise specified in your orders. If you wish to ship any methods other then UPS Ground please list that method clearly on your order emails. We are able to ship using any of the methods listed below.

UPS

As mentioned above all orders are shipped UPS Ground unless otherwise requested. Per UPS regulations we ship all packages using their actual weight unless the dimensional weight is heavier. UPS may also charge Oversize handling fees if the shipment exceeds certain sizes.



Domestic Shipping Options

·  Ground

·  3 Day Select

·  2nd Day Air

·  Next Day Air Saver

·  Next Day Air

USPS

Domestic Shipping Options

·  Priority

·  First Class

·  Priority Express

·  Parcel Select

Damaged or Lost Packages

All damaged or lost packages will be credited once the claims process has been completed. If a customer would still like to receive an item, a new order must be placed.

Lost or Damaged Packages:
If an order is Lost or damaged in transit by UPS or USPS (insured packages) we will have to file a Lost or Damaged package claim with the carrier to get reimbursed for the cost of the item + shipping. Items shipped without declared value can only be credited up to $100. To file a Lost or Damaged package claim please send an email to
info@petclubonline.net with the information outlined below. If any of the information below is missing it may delay the claim process. Lost or Damaged package claims on average are completed 2 to 3 days after the date of inspection.

Damaged packages may need to be picked up for inspection, so please have the consignee repackage the item in the original shipping box with all the original packing materials. We will notify you whether an inspection is required once we have filed the damaged package claim.

 

Your Name
Your Order Number
The item(s) that is damaged
The tracking number or delivery confirmation number of the shipment
Details of the damage
Consignee Name and telephone number