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Returns and Refunds Policy

At Pet Club Online, we strive to provide the best products and customer service to ensure a pleasant shopping experience. However, if you are not completely satisfied with your purchase, we are here to help. This Returns and Refunds Policy outlines the terms under which returns and refunds are processed for purchases made through our website, petclubonline.net.

Return Policy

30-Day Return Period

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be:

• Unopened
• In the same condition that you received it
• In its original packaging

Return Process

To return an item, please follow these steps:

1. Contact Us: Email us at info@petclubonline.net with your order number, the item you wish to return, and the reason for the return.
2. Return Authorization: Our customer service team will review your request and, if approved, will provide you with a Return Authorization (RA) number and return instructions.
3. Return Shipping: You are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Return Shipping Address

Please send the authorized returns to:

Condition of Returned Items

All returned items will be inspected upon arrival. If the item is found to be opened or not in its original condition, it may not be eligible for a refund or exchange.

Refunds

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 21 days.

Refund Timing

• Credit/Debit Card Refunds: Typically processed within 5-10 business days.
• PayPal Refunds: Typically processed within 1-3 business days.

Exchanges

If you need to exchange an item for a different size or color, please email us at info@petclubonline.net to arrange the exchange. The same return conditions and shipping costs apply.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include:

• Opened pet food and treats
• Used pet grooming tools
• Personalized items

Errors by Pet Club Online

If you receive an incorrect or defective item due to our error, we will cover the return shipping costs and ensure a prompt replacement or full refund.

Contact Us

For any questions or concerns about our Returns and Refunds Policy, please contact us at:

• Email: info@petclubonline.net

Thank you for shopping with Pet Club Online!